What you get to do in this role:

• Strategic objectives: Translate strategic goals set by leadership into operational plans. Manage and oversee the execution of these plans to ensure alignment with company objectives.
• Product Ops: Assist in resolving P1 issues and incidents, effectively communicating downtime to end users. Mobilize pager duty for engineers and coordinate the incident response process.
• Sales Ops: Ensure contracts, invoices, and payment collections with larger customers are handled efficiently and accurately. Collaborate closely with the sales team to identify and implement improvements in our sales processes.
• People Ops: Oversee and manage the hiring and onboarding processes. Ensure that new hires are provided with appropriate training and resources
• Customer Ops: Work on identifying, procuring, and implementing the right tooling to automate and streamline our customer support ticket system.
• Procurement Ops: Negotiate contracts with vendors and partners, ensuring that we secure the best deals and establish beneficial relationships. Manage the setup of these tools across the team
• Building operations playbooks: Given our globally distributed and 100% remote team, you'll develop and implement operations playbooks to ensure smooth collaboration and communication across various time zones and cultures.
  • Example: Campfire Process, Security Officer PR Review Guide
• Increase operation capability via automation: Build workflows with code, low-code or no-code to simplify work over time and manage the operations smoothly

Qualifications

• 3+ years of experience running operations in a startup environment
• Strong verbal and written communication skills
• Ability to effectively communicate with customers
• Ability to communicate technical concepts and deliver technical documentation to technical and non-technical stakeholders
• Developer-level proficiency in 1+ language (Javascript preferred), or a similar engineering background

You should have experience with:

• Management of cross-functional teams and coordination with senior leadership
• Developing and executing against operational plans
• Developing and implementing operational playbooks for global and remote teams
• Automating and streamlining processes/workflows by
  • Identifying, procuring, and implementing the right tooling
  • Building in-house automation
• Negotiating contracts with vendors and partners

You should be a great communicator:

• Take a look at our culture document: https://docs.google.com/presentation/d/1KkrWIbyjE-ZNHl5CFNbGjneuY-Z-mSERS_Ymnpt_o-E/edit
• We value overcommunication and candid feedback and want to build a no-bs, results-driven culture

Values that are important to us:

• You're data-driven and customer-focused
• You measure your results & automate when possible
• You get 10% better at something every week
• You have an internal compass and take accountability & initiative
• You thrive in globally distributed, 100% remote teams

Benefits:

• Competitive compensation
• Work remotely anywhere in your respective country
• Ability to move laterally within a team and grow rapidly
• Paid time off and flexible leave policy
• No boss culture
• Flexible working hours
• LGBTQ+ friendly
• Company Offsites
• Tech reimbursements

About us: